Customer Service

It is our goal to do our best to offer the best quality products and the most reasonable goods.
If you have any comments and suggestions, we sincerely hope you to contact us.

Worldwide Shipping & Delivery Information

After you purchase your order, a copy of the automated order confirmation will be sent to your e-mail address. And complete the offer procedure in about 1-3 business days (It does not include weekends and holidays).
Shipping to other country outside Taiwan, we offer 2 option for our customers.
◎Post Office—$6.0USD
  International air freight, approximately takes 10~21 business days to arrive.
◎International Express EMS—The cost of a shipment is depend on the actual weight of the package.
  Asia area approximately takes 7 business days, outside of Asia area approximately takes 7~10 business days to arrive.
Orders Over $50USD, shipment FREE!
◎About Import Fees Deposit
  When our products are shipped to your countries, an estimate of the Import Fees will be levied on the items. The payment of import fees is the responsibility of the buyer and is levied based on the laws of the
  country into which the products are being shipped.

Taiwan Shipping & Delivery Information

After you purchase your order, a copy of the automated order confirmation will be sent to your e-mail address. And complete the offer procedure in about 1-3 business days (It does not include weekends and holidays).
◎Post Office / Maple Logistics Express
  Approximately takes 1~3 business days to arrive (It does not include weekends and holidays).
◎Surrounding Islands of Taiwan - Kinmen County, Penghu County, and Lienchiang County are also included in Post office delivery service area.
  (If your address if outside of Post office delivery service area, then we're sorry that we will not able to provided delivery service for you.)
◎If you have any other question about shipping, please contact with Kendama Life Online Store:
  TEL:06-2822259#26

Payment

Kendama Life Online Store provide a variety of payment methods for our customers.
◎Worldwide
  PayPal payment / credit cards (VISA, MasterCard, JCB)
◎China
  China Union Pay / credit cards (VISA, MasterCard, JCB)
◎Taiwan
  Credit card (VISA, MasterCard, JCB) / Virtual Account Payment / ATM transfer of remittances

Return

We offer high quality merchandise, for each commodity is stringently checked.
The following conditions are not in the scope of return.
1. the color difference because of the computer
2. split-off merchandise
3. the goods has been used
So please think carefully about the purchase of goods.

Updating Account Information

In order to provide better services,  if you have change any personal information, we need you to log-in and fill out a detailed profile, thank you.


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